Client Services Supervisor

Metropolitan Veterinary Associates•Plymouth Township, PA

4d•$27 - $29•Onsite

About The Position

Lead with Compassion, Support with Purpose — Join Hickory Veterinary Hospital as a Client Services Supervisor Are you a natural leader with a strong background in veterinary client service? Do you love supporting a team and creating a positive, seamless experience for clients and their pets? At Hickory Veterinary and Specialty Hospital, we are looking for a Client Services Supervisor to guide and empower our front desk team while fostering a compassionate and professional environment for all who walk through our doors. Our Mission Rooted in over six decades of veterinary excellence, our mission is to enhance the lives of pets and their families by delivering thoughtful, collaborative, and high-quality care. If you’re passionate about mentorship, communication, and supporting both clients and coworkers, we’d love to connect with you. Who We Are Located in Plymouth Meeting, PA, Hickory Veterinary and Specialty Hospital is a multi-service animal hospital offering general practice, specialty services, boarding, daycare, grooming, and rehabilitation. We’ve built a culture of collaboration, respect, and growth, and we’re proud to be a trusted part of our local community’s pet care journey. What You’ll Do As the Client Services Supervisor, you will play a pivotal role in the daily operations of our front desk and the success of our Client Service Representatives (CSRs). Your focus will be on team leadership, client satisfaction, and operational efficiency, working closely with hospital leadership and medical teams. In this role, you will: Supervise and support CSR team members, including assisting with onboarding, training, and day-to-day guidance Monitor and track call-outs, tardiness, and time-off requests in coordination with HR and leadership Assist with the hiring process, including interviewing and onboarding new team members Conduct regular performance check-ins and annual appraisals while supporting team development and growth Address and resolve client concerns with empathy and professionalism, ensuring a positive experience Manage online client reviews and monitor the hospital’s general email inbox, ensuring timely and professional responses Serve as a liaison between the CSR team and hospital leadership to foster open communication and collaboration Identify and escalate team concerns, protocol deviations, or inefficiencies to management and assist in implementing solutions Support a positive team culture through active listening, respectful communication, and continuous feedback Anticipated Schedule This is a full-time, on-site position. Some evening or weekend coverage may be required depending on hospital needs. This schedule will be Monday-Friday either 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM, there is flexibility with the hours Compensation $27-$29/hour What's in It For You? At Hickory Veterinary and Specialty Hospital, we believe in supporting our team members through every stage of their careers. Here’s what we offer: A compassionate, team-first culture with a focus on mentorship and growth Competitive paid time off & holiday pay Continuing education support and training opportunities Medical, dental, and vision insurance 401(k) plan with employer match Employee pet care discounts Paid volunteer hours Uniform allowance and more

Requirements

Prior experience in a veterinary hospital or animal care setting (required)
Leadership experience, ideally in a customer-facing role
Strong communication and interpersonal skills
Comfort navigating client concerns and resolving conflicts
Exceptional organization, attention to detail, and follow-through
A professional, team-oriented attitude

Nice To Haves

Emergency/Specialty experience preferred

Responsibilities

Supervise and support CSR team members, including assisting with onboarding, training, and day-to-day guidance
Monitor and track call-outs, tardiness, and time-off requests in coordination with HR and leadership
Assist with the hiring process, including interviewing and onboarding new team members
Conduct regular performance check-ins and annual appraisals while supporting team development and growth
Address and resolve client concerns with empathy and professionalism, ensuring a positive experience
Manage online client reviews and monitor the hospital’s general email inbox, ensuring timely and professional responses
Serve as a liaison between the CSR team and hospital leadership to foster open communication and collaboration
Identify and escalate team concerns, protocol deviations, or inefficiencies to management and assist in implementing solutions
Support a positive team culture through active listening, respectful communication, and continuous feedback