Client Services Supervisor
About The Position
Client Services Supervisor – Transformational Leader Wanted Are you a rising leader with a passion for process excellence, customer experience, and transformational change? DDC is seeking a Client Services Supervisor who thrives on improving operations, engaging teams, and driving meaningful impact — not just maintaining the status quo. This is not your typical call center leadership role. We’re looking for someone business-savvy, customer-obsessed, and process-driven — someone who’s excited to learn a new industry, lead a tenured team, and elevate our service operations.
Requirements
- Bachelor’s degree in business, operations, or a related field preferred.
- 5+ years in a leadership role, preferably in a healthcare service environment.
- A track record of managing people and improving processes — not necessarily in a call center.
- Strong analytical skills and comfort with data, dashboards, and performance metrics.
- Excellent communication, collaboration, and change management abilities.
- A mindset for growth, curiosity, and accountability.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Communicating with others to exchange information.
- Ability to travel, as needed.
Responsibilities
- Lead and inspire a remote Client Services team across multiple channels (phone, chat, email).
- Drive continuous improvement in workflows, policies, and performance metrics.
- Champion data-driven decision-making and develop tools to monitor trends and KPIs.
- Collaborate cross-functionally to enhance customer experience and operational efficiency.
- Recruit, coach, and develop team members with a focus on accountability and empowerment.
- Identify opportunities for innovation and challenge legacy processes with fresh thinking.
- Represent the voice of the customer and advocate for quality at every touchpoint.
Benefits
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
