Client Services Supervisor

Prestonwood Baptist Church•Richardson, TX

7d•Onsite

About The Position

Provides services to the clients of the Prestonwood Pregnancy Center (“PPC”). This role involves teaching, training, and mentoring client advocate volunteers, managing crisis pregnancy clients, and ensuring the smooth operation of client services.

Requirements

Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministry.
Pro-life in word and pro-love in action.
Bilingual (English/Spanish) communication skills oral and written a plus.
Ability to work independently and maintain a high degree of confidentiality.
Experience in counseling those in crisis situations.
Experience working as a volunteer in a counseling setting helpful.
Experience working with or directing volunteers helpful.
Strong communication skills, both written and oral.
Intermediate to advanced skills with Microsoft Office products.
Ability to work a Monday-Friday schedule with flexibility to include approximately one evening per week, one Saturday per month, and PPC scheduled events.
Ability to work at a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one’s whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance.

Responsibilities

Teach, train, and mentor client advocate volunteers who will serve clients during each phase of their PPC experience.
Offer support services to clients in crisis situations through PPC’s available resources.
Manage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc.
Recognize and respond to situations which require reporting to local police and/or Child Protective Services.
Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships.
Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc.
Ensure sufficient number of volunteers are available and scheduled to meet with clients.
Model excellence in all areas.
Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC.
Meet with clients as needed and provide Biblical and social service guidance as needed.
Ensure a consistent stock of marketing, educational, and informational supplies for Client Services.
Create and maintain class schedules for clients.
Plan appropriate PPC education opportunities, including scheduling, leading, teaching, and training.
Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience.
Other duties as assigned.