Client Services Supervisor - AZ, GA - On Site

Vensure Employer Solutions•Chandler, AZ

1d•Onsite

About The Position

The Client Services Supervisor is responsible for delivering exceptional client support through accurate payroll processing, proactive relationship management, and effective issue resolution. This role serves as a trusted advisor to clients, ensuring they fully utilize payroll and HRIS platforms, receive timely and compliant payroll services, and experience seamless coordination between internal teams. The Client Services Supervisor leads client onboarding and training, manages escalations, supports retention initiatives, and partners cross functionally to resolve complex payroll, tax, and system issues. This position plays a key role in maintaining client satisfaction, operational excellence, and long-term client success.

Requirements

Thorough understanding of customer service best practices, ensuring consistent delivery of high-quality support across all interactions.
Highly skilled in documentation and note-taking, capturing detailed and accurate records during live communications for effective follow-up and resolution.
Exceptional data entry abilities, with a strong focus on speed, precision, and attention to detail.
Performs well under pressure, maintaining composure and adaptability while working with a variety of personalities and in fast-paced environments.
Demonstrates a strong commitment to providing exceptional support to both internal teams and external clients, with a focus on responsiveness, professionalism, and problem-solving.
Maintains high levels of organization and attention to detail.
Follows through on tasks reliably and ensures accuracy in documentation and communications.
Capable of handling a high volume of tasks while adhering to established policies, procedures, and strict deadlines.
Maintains composure and productivity in a fast-paced environment.
Able to read, interpret, and analyze written information to identify issues, draw conclusions, and support decision-making.
Communicates clearly and professionally in both written and verbal formats.
Handles sensitive and confidential information with discretion, maintaining compliance with privacy standards and organizational policies.
High School Diploma or minimum of two (2) years' experience in a professional office environment; prior experience in customer service, payroll, taxes, benefits; or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.
Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Nice To Haves

Experience in the staffing industry and staffing software ATS/CRM (Aqore, Avionte, etc) is preferred.

Responsibilities

Coordinate client user setups and deliver training on web-based payroll systems, custom reporting tools, LMS platforms, and service portals.
Provide ongoing education to ensure clients can fully leverage system capabilities and self‐service tools.
Build, maintain, and strengthen relationships with clients, internal partners, brokers, and cross‐functional teams through proactive outreach and needs‐based service recommendations.
Identify at‐risk clients and lead proactive retention strategies in partnership with internal teams, business consultants, and key stakeholders to ensure long-term satisfaction and renewal.
Act as a primary liaison between clients and internal operations to ensure seamless service delivery aligned with departmental SOPs.
Manage, track, and escalate client issues through multiple communication channels, including case submissions via Client Space and coordination with internal departments for timely resolution.
Handle payroll tax notices, ensuring appropriate escalation and driving resolutions to completion.
Troubleshoot and resolve complex payroll and HRIS issues affecting clients and employees.
Process payroll for a diverse and growing client base in accordance with federal, state, and local regulations, as well as company policies.
Import and validate new‐hire files and time‐sheet data to support accurate payroll runs.
Review and calculate pay related to new hires, promotions, transfers, status changes, and other employment events.
Calculate and process final pay for terminated employees in compliance with applicable state laws.
Perform accuracy checks and reconciliation to ensure timely and error‐free payroll execution.
Prepare off‐cycle payrolls and manual checks when required.
Make necessary payroll entries or uploads—including adjustments, incentives, and additional hours—after obtaining proper approvals and supporting documentation.
Assist with the setup of new payrolls, client accounts, and new company onboarding within payroll systems.
Onsite client implementations as needed.
Respond to HRIS and payroll inquiries with a high level of accuracy, professionalism, and urgency.
Domestic travel may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Suggesting updates or improvements to the internal knowledge base.
Leverage strong partnerships with internal teams including operations, payroll tax, HRIS, and client support to resolve issues, improve service delivery, and support ongoing client needs.
Participate in continuous improvement initiatives and communicate client insights that support process enhancements.
Complete projects and other duties assigned by the manager.

Benefits

Health Insurance : Medical, dental, and vision coverage
Retirement Plan : 401(k) with company match
Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal and pet insurance.