Client Services Specialist

Jeannie Cleaning•Portage, MI

8d•$600 - $900•Onsite

About The Position

We do more than clean homes... We Make Lives Better! We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Requirements

Must speak English
21 years of age or older
2 years of customer service experience
Excellent computer skills: Email, texting, Google Workspace applications, Chrome Browser
Professional communication
Excellent problem-solving skills
Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test.

Nice To Haves

Warm, friendly, and professional. Smiles easily and genuinely
Cares deeply about helping others; understands listening and problem-solving
Wants to make a real difference in clients' lives and in our community
Trustworthy, honest, and reliable in all interactions
Highly organized and self-motivated with the ability to manage multiple priorities
Knowledgeable and comfortable with technology
Loves to learn new things and is eager to grow with the company
Team player who thrives in a collaborative, positive environment
Enjoys customer service and support as a core part of the role
Ready to grow with us and sees this as a career, not just a job

Responsibilities

Answer phone calls live and respond to emails within 24 business hours
Communicate professionally and warmly via phone, email, and text
Build lasting relationships with clients through consistent, warm, professional communication
Proactively reach out to clients to ensure satisfaction and address concerns
Turn every interaction into a positive, memorable experience
Support for managing and optimizing daily cleaning schedules as needed
Adopt and utilize our software to monitor bookings, adjustments, and team assignments
Communicate schedule changes clearly and promptly with clients and staff
Flexible and available to support opening or closing the office as needed
Assist with other office duties as needed