Client Services Specialist

Freeman, Mathis & Gary Law • Los Angeles, CA

6d • Onsite

About The Position

Freeman Mathis & Gary, LLP is a nationally recognized Am Law 200 law firm with over 500 attorneys servicing clients in 40 offices and 22 states seeking a Client Services Specialist to join our Downtown Los Angeles office. This position is also responsible for creating and updating client abstracts that outline billing and reporting guidelines. This position reports to the Client Services Manager. The ideal candidate thrives in a team environment and understands the importance of both internal and external client service. The following set of success factors describes the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours)

Requirements

• 4-year college degree or equivalent experience working as a Paralegal or Legal Administrator with a high school degree required
• Significant administration experience working in an insurance-defense law firm or carrier required
• Strong Excel skills
• Working knowledge of insurance defense client rates
• Working knowledge of insurance defense billing and reporting guidelines
• Strong customer focused orientation
• Excellent organizational and problem-solving skills required for optimal workflow and efficiency
• Dedicated to providing customer service that meets or exceeds expectations
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize and work to meet tight deadlines
• Demonstrates a strong attention to detail, catches errors and corrects them quickly, and creates quality work products
• Ability to perform at high levels in a fast-paced, dynamic work environment in the office
• Adaptable to changing priorities and work demands
• Pro-active, follows through with minimum direction, and displays initiative
• Exhibits a positive attitude and has confidence
• Typing at least 35 words per minute using both hands

Responsibilities

• Track the Firm’s client rates in Microsoft Excel, including expiration dates
• Create and update abstract summaries of client billing and reporting guidelines
• Serve as backup to the Client Services Manager
• Track and schedule pending rate update requests
• Assist with requests for information
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree