Client Services Specialist – Contact Center (1st Shift)

Travel Incorporated • Duluth, GA

36d • Remote

About The Position

Start Your Career in Travel with Travel Incorporated. Are you passionate about travel, enjoy helping others, and looking for an opportunity to build a career with room to grow? Join Travel Incorporated as a Travel Consultant on our Contact Center team, where you’ll help create exceptional experiences for our clients. This is more than a job—it’s an opportunity to begin a career in the travel industry with an award-winning, forward-thinking company that invests in and values its associates. You’ll begin with 9 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our Duluth office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. Help clients bring their travel plans to life by understanding their goals, preferences, and timelines. You’ll provide thoughtful travel guidance, find solutions when challenges arise, and look for ways to make each trip better—all while building lasting relationships through trusted, personalized service. From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.

Requirements

• A strong customer service mindset — you're motivated by helping others
• Excellent communication skills and the ability to build trust quickly
• Tech-savvy and comfortable using email, chat, and other digital tools
• Detail-oriented, organized, and thrives in a structured environment
• High school diploma or equivalent

Nice To Haves

• Previous client service or call center experience is a plus, but not required

Responsibilities

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
• Listen actively to understand client goals and create travel solutions tailored to their needs
• Guide clients through itinerary options, modifications, and travel best practices
• Deliver exceptional service that drives client satisfaction and supports performance goals
• Collaborate with internal teams to ensure smooth, accurate travel arrangements
• Proactively identify and act on opportunities to improve the client experience

Benefits

• 9 weeks of paid training
• Travel provided for required in-person training
• Equipment provided
• Career growth pathways
• Continuous training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED