Client Services Specialist

J. J. Keller & Associates, Inc. • Neenah, WI

6d • Onsite

About The Position

J. J. Keller is hiring a Client Services Specialist! This role is ideal for someone who enjoys helping others outside of a traditional call-center environment, seeks variety in their daily tasks, and wants to work for a company that makes a difference in the lives of its clients, employees, and local community. For over 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights to create safer workplaces and simplify complex compliance requirements. As a Client Services Specialist, you will be the primary point of contact for your assigned clients, building strong relationships, assisting them with regulatory requirements, and ensuring their services operate smoothly. This role offers the opportunity to make a significant impact daily. The Neenah, WI Corporate Headquarters offers a jean-friendly environment, a cafe, free access to an onsite Fitness Center, Yoga Studio, and online Fitness Subscription, free access to the J. J. Keller Wellness Center with some free prescriptions, a walking trail, and multiple collaboration stations.

Requirements

• 2+ years of total office experience.
• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.

Nice To Haves

• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.
• Knowledge of FMCSR regulations desirable.

Responsibilities

• Establish and maintain relationships with clients and manages the client relationship.
• Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
• Educating clients on regulatory requirements, providing interpretations and best practices.
• Identifies program improvement opportunities to meet and improve safety program objectives.
• Monitors client responsibilities to ensure compliance with service requirements.
• Analyzes compliance trends and, if applicable, developing formal improvement programs.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
• Partners with internal teams on complex client inquiries.
• Assists implementation team with new clients.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.

Benefits

• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Professional Referral Program with cash payment if referral is hired

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed