Remote Client Services Specialist
About The Position
Disruptive Advertising is seeking a Remote Client Services Specialist to support the development of lasting client connections and guarantee dependable, top-notch customer experience. This role involves efficient communication with clients and internal teams, support with account needs, managing priorities, and advancing projects. The ideal candidate will be meticulous, intelligent, and detail-minded, with the ability to handle multiple tasks simultaneously in a remote location. Strong interpersonal skills, exceptional writing and speaking abilities, and excellent customer service are expected.
Requirements
- Having worked in customer service, account management, or any other related capacity before.
- Excellent speaking and writing abilities.
- Excellent organizational and time-management abilities.
- Familiarity with multiple priorities and deadlines.
- Quality of work.
- Devotedness and adherence to protocol.
- Competitive with both independent and remote work.
- Expertise in common office tools like email, video conferencing, spreadsheets, project management, or customer relationship management systems.
- Quickness in procuring fresh software, processes and systems.
- A professional approach to working with clients and colleagues.
Nice To Haves
- Professional experience in digital marketing, advertising, technology, or other professional services environment with clients.
- Skills for managing multiple accounts or stakeholder relationships simultaneously.
- Proficiency in project management software and CRM.
- Experience working in a completely remote or distributed setting.
Responsibilities
- Facilitate client assignments and handle all inquiries, requests, as well as daily account tasks.
- Employ professional, concise and timely communication methods such as email or meetings to communicate with clients.
- Work in conjunction with internal staff to compile data, handle customer inquiries, and ensure follow-up tasks are completed.
- Keep track of client priorities, deadlines, deliverables and unopened items with precision.
- Provide assistance with meeting planning, agenda development and documentation of action items, as well as communication of next steps.
- Monitor client requests and give priority to escalated problems.
- Provide precise information in company systems, client records, and project management software.
- Discover ongoing customer or service issues and present relevant patterns to the appropriate internal department.
- Assist in account management and other customer service activities as needed.
- Focus on detail and maintain a proactive approach while providing positive client experience.
- Maintain confidentiality while handling client and business information in line with company policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
