Client Services Specialist

ABOUT US Biodesix • Louisville, KY

4d • Hybrid

About The Position

Client Service Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management. Specialists will interface with physicians, nurse navigators, and other site personnel to expedite the release of test results. Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management. Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.

Requirements

• High School diploma or GED
• 1-3 years relative job experience preferred
• Prior experience supporting a field-based sales team
• Experience in medical field to include front or back office, practice management, physician support staff
• Expert level knowledge of HIPPA and other laws governing PHI release
• Ability to appropriately communicate across all levels of the organization
• Proven experience with developing, fostering and leveraging customer relationships
• Ability to effectively manage shifting priorities and requests from multiple sources
• Expertise in balancing client requests and procedural boundaries
• Communicate and coordinate with internal departments and Sales Leadership when required
• Strictly adhere to all standard operation procedures within Quality Management System
• Ability to tactfully handle stressful and difficult situations
• Ability to adapt to emerging situations and respond with a sense of urgency
• Organized with strong attention to detail

Nice To Haves

• Undergraduate Degree preferred

Responsibilities

• Understand and put into practice established policies and procedures
• Drive test resolution through information gathering and collection of missing information
• Foster positive collaboration between SC’s and Client Services
• Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
• Assist sites with initial portal access and technical support
• Support onboarding efforts by assisting SC’s with identified challenges in the field
• Provide professional and positive support to internal and external clients during all phases of test management
• Impact revenue by obtaining missing insurance information, and medical records
• Develop and distribute standardized and ad-hoc reporting to SC
• Contribute to training of Client Service Specialist peers (Level I or II or III)
• Maintain a current status on training requirements
• Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered
• All other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Short/Long Term Disability and Life Insurance
• 401(k)
• Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays
• 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED