Client Services Specialist

McCalla Raymer Leibert Pierce LLP • Orlando, FL

16h • Onsite

About The Position

Act as a liaison between clients, Litigation Operations, and Attorneys. Monitor and complete client-site messages and tasks. Manage loan-related processes in client systems to meet required standards and timelines.

Requirements

• High degree of attention to detail.
• Superb verbal and written communication skills.
• Self starter with the ability to function with minimal supervision.
• Ability to analyze files for completeness.
• Ability to multitask and prioritize tasks with competing priorities.
• Ability to work with staff and attorneys across multiple teams and states.
• Results driven with focus on achieving set goals for team.
• Effectively working as a team player and promote a congenial, collaborative environment.
• Prior knowledge of foreclosure processes.
• Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF.
• Proficiency in client sites, including, but not limited to, Tempo, BKFS/ICE, ADR, Clairfire, and Vendorscape.
• Associate Degree or the equivalent in professional experience.

Responsibilities

• Use reports and system workflows to identify and escalate issues.
• Update cases timely in internal and client systems throughout foreclosure and litigation stages.
• Manage document processes, including monitoring, re-projecting, and completion.
• Communicate with clients, staff, and internal departments; respond to inquiries and system messages professionally.
• Upload/download documents, maintain accurate notes, and complete all required client system tasks.
• Monitor loan portfolios, scorecards, and monthly reporting; attend client performance calls.
• Keep managers and team leads informed of issues or concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees