Client Services Specialist II

AXS•Los Angeles, CA

1d•Onsite

About The Position

As a Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

Requirements

2-4 years live event ticketing and event programming experience
High School Diploma or its equivalency (BA/BS Degree Preferred)
Proficiency with Microsoft Office including Word, Excel, and Outlook
Proven ability to quickly master new end-user software applications
Demonstrated written and verbal communication skills
Ability to provide service in a fast-paced, high-pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner

Nice To Haves

Experience with Ticket Operations for a venue

Responsibilities

Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on event and promotion configuration.
Track and reports all client interactions to ensure consistent, high-quality service.
Troubleshoot and resolve or escalates technical support issues.
Assist with event and promotion configuration for full-service clients.