Client Services & Scheduling Coordinator
About The Position
Tennis Central is a leading tennis academy in the DMV area, offering high-quality programming for juniors and adults across multiple locations. We are focused on delivering an exceptional client experience while building structured pathways for player development. We are looking for a highly organized, proactive, and customer-focused Client Services & Scheduling Coordinator to support our daily operations. This role is essential in ensuring smooth communication with clients, efficient lesson scheduling, and a seamless overall experience for our members. You will be the bridge between clients, coaches, and operations — helping manage bookings, answer inquiries, and keep everything running efficiently.
Requirements
- Strong organizational and multitasking skills
- Excellent communication skills (written and verbal)
- Customer service experience (preferred)
- Comfortable with scheduling tools and basic software systems
- Ability to work in a fast-paced environment
- Interest in sports/tennis is a plus
Nice To Haves
- Proactive problem solver
- Detail-oriented and reliable
- Strong sense of ownership and accountability
- Positive and team-oriented mindset
Responsibilities
- Respond to client inquiries via email, phone, and messaging platforms in a timely and professional manner
- Provide information on programs, pricing, scheduling, and policies
- Assist clients in selecting appropriate programs based on level and goals
- Handle client concerns and escalate when needed
- Manage lesson and program scheduling using our booking system (PlayByPoint)
- Coordinate private lessons, group classes, and court reservations
- Optimize schedules to maximize court usage and coach availability
- Handle cancellations, rescheduling, and waitlists
- Assist with daily administrative tasks related to programming and court usage
- Coordinate with coaches to ensure accurate schedules and attendance
- Help manage seasonal registrations and program updates
- Track and update client information and bookings
- Ensure a smooth and positive experience for all clients
- Proactively follow up with clients when needed
- Maintain a high level of professionalism and responsiveness
Benefits
- Bonus based on performance
- Flexible schedule
- Training & development
- Opportunity for growth within Tennis Central
- Flexible work from home options available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
