Full Time - Client Services Representative

Clinpath Diagnostics•Tempe, AZ

7d•Onsite

About The Position

Hours: Monday-Friday 8:00am-5:00pm The role of the Client Services Representative requires exceptional customer service abilities as well as experience with the Microsoft Office Suite products. In this position the roles and responsibilities include but are not limited to database management, handling customer concerns, setting up user accounts, supply as it relates to customer support and other duties as deemed necessary by the supervisor. The position is also required to adhere with HIPAA, PCI, OSHA, CAP, RCRA and other regulatory agencies as they relate to the duties. Employees are responsible for following all company policies and procedures. These policies and procedures will include adherence to all regulatory and safety standards in performing all aspects of the functions below. ESSENTIAL FUNCTIONS: I: Answer incoming phone calls and either handle the request or dispatch the call to the appropriate person/department Check visitors in and contact person they are here to meet Set up User Accounts, reset passwords and assign LIS portal permissions as required Handling customer requests for reports Handling customer issues while being sensitive to their needs Maintain customer files as required Filing, scanning and sorting of paperwork for Billing Running Daily reports for Client Delivery General support for the Marketing Department General support for dispatching of will-call accounts to courier team May cross train for send-out support Responsible for assisting with maintaining supplies and ordering as it relates to client supplies Monitor/print fax admin and dispatch or forward to appropriate individual and/or department Receive and distribute the US Mail Responds to the needs of patients in requests for patient health information Knowledge of HIPAA rules and regulations Follows instructions with little supervision Performs any/all other duties as assigned II: All duties listed above III / Lead: All duties listed above (some of the duties above may be required only as a backup for time off, short staffing, etc.). The primary Lead responsibilities are listed below IT/Liaison with regards to IT platforms. Proactive clean-up of ECM. Oversee the HIPAA Log and address any changes in ECM. Building of new account profiles as required. Manage periodic emails from billing with regards to verification and appropriate changes to Novopath cases. PHYSICAL/MENTAL DEMANDS, ENVIRONMENT : Must have excellent customer service skills. Must be comfortable working as a member of a team Must be able to lift 30 Lbs. Must be able to work in a laboratory setting. EQUIPMENT USED: Computer/Network Equipment Phone and Fax Machines Printers

Requirements

Experience with Microsoft Office Suite products
Effective oral and written communication and problem-solving skills
Ability to self direct
Customer Service experience
Must have excellent customer service skills
Must be comfortable working as a member of a team
Must be able to lift 30 Lbs.
Must be able to work in a laboratory setting

Responsibilities

Answer incoming phone calls and either handle the request or dispatch the call to the appropriate person/department
Check visitors in and contact person they are here to meet
Set up User Accounts, reset passwords and assign LIS portal permissions as required
Handling customer requests for reports
Handling customer issues while being sensitive to their needs
Maintain customer files as required
Filing, scanning and sorting of paperwork for Billing
Running Daily reports for Client Delivery
General support for the Marketing Department
General support for dispatching of will-call accounts to courier team
May cross train for send-out support
Responsible for assisting with maintaining supplies and ordering as it relates to client supplies
Monitor/print fax admin and dispatch or forward to appropriate individual and/or department
Receive and distribute the US Mail
Responds to the needs of patients in requests for patient health information
Knowledge of HIPAA rules and regulations
Follows instructions with little supervision
Performs any/all other duties as assigned
IT/Liaison with regards to IT platforms
Proactive clean-up of ECM
Oversee the HIPAA Log and address any changes in ECM
Building of new account profiles as required
Manage periodic emails from billing with regards to verification and appropriate changes to Novopath cases