Client Services Representative (Onsite) - Indianapolis
About The Position
This role supports the team with processing and handling time sensitive documents and patient requests. The Client Services Representative will coordinate, validate, and deliver consumer specific requests, analyze consumer mail or itemized billings for accuracy, and process all internal correspondence and account updates. They will also analyze accounts to resolve balance discrepancies and post payments and adjustments. Additional duties may include verifying insurance eligibility, inspecting bankruptcy notifications, and processing itemized statements and settlement offers.
Requirements
- HS Diploma/GED
- Excellent computer skills
- Proficiency with Microsoft Outlook, Word, and Excel
- Must be legally authorized to work in the United States without sponsorship
- Attention to detail
- Time management
- Communication
- Customer service skills
- Teamwork
- Critical thinking
- Organization
- Planning skills
- Computer skills
- Data entry
Nice To Haves
- Experience with Epic EHR system
- Administrative experience
- Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA
Responsibilities
- Coordinate, validate, and deliver consumer specific requests
- Analyze consumer mail or itemized billings for accuracy
- Process all internal correspondence and account updates
- Analyze accounts to resolve balance discrepancies and post payments and adjustments
- May be required to verify insurance eligibility
- Inspect bankruptcy notifications
- Process itemized statements and settlement offers
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
