Client Services Representative

NVA • Mundelein, IL

3d • Onsite

About The Position

Client Service Representative (CSR) – Grow Your Career with a Supportive and Passionate Team! At Mundelein Animal Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Mundelein, IL community with exceptional small animal care for decades. We are seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team. Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported. Mundelein Animal Hospital is part of the NVA network, which believes in servant leadership and hospital autonomy. NVA supports us behind the scenes so we can stay focused on what matters most; our patients, our people, and exceptional client care. Our culture is uniquely ours: collaborative, supportive, and community-driven. We prioritize low-stress, fear-free interactions for pets, clients, and staff. Quarterly team outings, volunteer events, and community sponsorships help us stay connected and energized.

Requirements

• 1–2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Nice To Haves

• Veterinary experience preferred

Responsibilities

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.
• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.
• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if you’re interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

Benefits

• Health, Dental, and Vision Insurance
• PTO accrual from day one (usable after 90 days)
• 7 Paid Holidays + 3 Sick Days
• 2 Floating Holidays
• Short Term Disability
• Uniform allowance
• Ongoing training and professional development opportunities
• Employee discounts on pet care services
• 401(k) retirement plan options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed