Client Services Representative - Milwaukee Campus

WISCONSIN HUMANE SOCIETY•Milwaukee, WI

3d•$14•Onsite

About The Position

The Wisconsin Humane Society (WHS) is hiring part-time and full-time Client Services Representatives (CSRs) to offer valuable services to the community and provide support to animals. CSRs report to the Client Services/Animal Care supervisory team and work onsite at the Milwaukee Campus. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!

Requirements

Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach
Ability to navigate emotional aspects of animal welfare work
Availability to work evenings, a weekend shift, and a rotating holiday
Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds.

Nice To Haves

Prior animal care and client service experience is a plus
Bilingual candidates are encouraged to apply

Responsibilities

Help animals find new homes via our same-day adoption process
Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services
Support client questions in person, by phone, and via email
Maintain detailed and accurate records in our animal management software
Process register transactions and support customers with products in retail store
Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
Other duties as assigned

Benefits

Paid time off, including vacation, wellness, and holiday time
Health, dental, and vision insurance
403(b) retirement plan with company match
Paid family leave
Group term and voluntary life insurance
Short-term and long-term disability
Flexible spending plans
Health savings account (HSA)
Supplemental benefits to cover unexpected expenses
403(b) retirement plan
Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
Limited low-cost wellness and veterinary care services for staff members’ animals
Discounts on adoption fees, training classes, youth programs, retail and events
Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.