Client Services Representative - Milwaukee Campus
About The Position
How you’ll impact our mission: The Wisconsin Humane Society (WHS) is hiring part-time and full-time Client Services Representatives (CSRs) to offer valuable services to the community and provide support to animals. CSRs report to the Client Services/Animal Care supervisory team and work onsite at the Milwaukee Campus. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today! Key accountabilities: Help animals find new homes via our same-day adoption process Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services Support client questions in person, by phone, and via email Maintain detailed and accurate records in our animal management software Process register transactions and support customers with products in retail store Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers Other duties as assigned
Requirements
- Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach
- Ability to navigate emotional aspects of animal welfare work
- Availability to work evenings, a weekend shift, and a rotating holiday
- Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions.
- Must be able to routinely lift and carry up to 50 pounds
Nice To Haves
- Prior animal care and client service experience is a plus
- Bilingual candidates are encouraged to apply
Responsibilities
- Help animals find new homes via our same-day adoption process
- Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services
- Support client questions in person, by phone, and via email
- Maintain detailed and accurate records in our animal management software
- Process register transactions and support customers with products in retail store
- Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
- Other duties as assigned
Benefits
- Paid time off, including vacation, wellness, and holiday time
- Health, dental, and vision insurance
- 403(b) retirement plan with company match
- Paid family leave
- Group term and voluntary life insurance
- Short-term and long-term disability
- Flexible spending plans
- Health savings account (HSA)
- Supplemental benefits to cover unexpected expenses
- 403(b) retirement plan
- Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
- Limited low-cost wellness and veterinary care services for staff members’ animals
- Discounts on adoption fees, training classes, youth programs, retail and events
- Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
