Customer Service Representative

Ethos Veterinary Health • Anchorage, AK

17d • $18 - $20 • Onsite

About The Position

We're seeking Client Services Representatives who are passionate about helping others, thrive in a busy environment, and can communicate with warmth, clarity, and empathy. This position involves greeting clients, coordinating patient flow, and serving as the essential link between clients, doctors, and technical staff. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. At PET Emergency Treatment, part of Ethos Veterinary Health, we provide the highest quality 24-hour emergency veterinary service to our Anchorage community. We work in a fast-paced, team-focused environment where compassion and professionalism go hand-in-hand. Our team values continual education, collaboration, and supporting both people and pets through critical moments.

Requirements

• Strong customer service and problem-solving skills
• Excellent phone etiquette, listening skills, and emotional intelligence
• Ability to multi-task in a fast-paced environment
• Comfort working both independently and as part of a team
• A collaborative mindset and commitment to exceptional patient care

Nice To Haves

• Previous veterinary or medical experience preferred
• Proficiency with office software and phone systems a plus

Responsibilities

• Provide exceptional in-person and phone customer service
• Manage high call volumes and client check-in/check-out processes
• Accurately maintain client records and financial accounts
• Triage incoming cases over the phone and in person
• Offer compassionate support to grieving or stressed clients
• Resolve service issues promptly and professionally
• Maintain excellent communication between clients, staff, and veterinarians
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

Benefits

• optional medical, dental, vision, disability, life insurance, and 401k
• employee discounts
• PTO
• Competitive compensation, commensurate with experience
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Flexible schedule
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Education assistance or tuition reimbursement
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed