Client Services Representative

CAE • Whippany, NJ

12d • $27 • Onsite

About The Position

CAE Client Services Representative - All for guiding customers to success. Our Customer Service team is at the forefront of CAE’s commitment to excellence, consistently striving to delight our customers. Here, you’ll manage key relationships, lead proactive solutions, and elevate our client experience. The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone and via email. They must maintain a high level of professionalism. The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

Requirements

• High School diploma or equivalent.
• Strong integrity and ability to process sensitive data confidentially.
• Excellent verbal and written communication skills.
• High attention to detail and consistent professional demeanor.
• Ability to build rapport with clients and internal stakeholders.
• Effective listener with strong problem‑solving and issue‑resolution skills.
• Advanced experience with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Comfortable supporting clients on Apple devices and iOS applications.

Nice To Haves

• Two‑year degree.
• Experience in hotel, concierge, travel, or customer service roles.

Responsibilities

• Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism.
• Provide seamless support to clients, including C‑suite executives, through in‑person, phone, and email interactions.
• Contact clients for pre‑training introductions and coordinate all elements of their training experience.
• Arrange collection of client check‑in documents and deliver hospitality items, badges, and schedules to local hotels.
• Ensure classrooms are fully prepared with required materials ahead of sessions.
• Greet clients at the training center and provide executive‑level support throughout their training event.
• Assist with troubleshooting and distributing training materials.
• Organize meetings, manage scheduling, and ensure accuracy of Outlook calendar coordination.
• Act as a liaison between clients and internal departments to ensure exceptional client service.
• Provide NATA‑approved fingerprinting and obtain necessary TSA approvals.
• Become a Notary Public and comply with associated rules.
• Maintain a professional appearance at all times.
• Support clients using Apple products and iOS applications.
• Work schedules vary based on business needs; the Training Center operates 24/7.

Benefits

• Comprehensive medical, dental, vision, and EAP plans.
• 401(k) and employee stock purchase programs with CAE match.
• Generous paid time off, including parental leave and vacation.
• Company‑paid life insurance, AD&D, short‑term disability, and caregiver support.
• Voluntary benefits such as legal coverage, dependent life insurance, pet insurance, and FSAs.
• Programs supporting work‑life balance and employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees