Customer Service Support Representative

Labcorp•USA - Remote - California, CA

1d•$18 - $34•Remote

About The Position

Labcorp is seeking a remote Client Services Representative to join a dynamic team in South San Francisco, CA. Work Schedule: Monday - Friday 8:30am-5:00pm Application Window Closes: 6/12/2026 Pay Range: $17.75 - $34.00 per hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.

Requirements

High School Diploma or GED equivalent
3 months or more of experience in a customer service role
Experience with Salesforce.com and/or Laboratory Information Systems
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
Strong verbal and written communication skills and excellent ability to listen and respond
Courteous with strong customer service orientation
Excellent multitasking abilities
Strong flexibility and the ability to manage and adapt to changing priorities quickly

Nice To Haves

Current or prior Labcorp experience
Associate’s degree or higher
Bilingual in English and Spanish highly desirable
3 months or more of experience working in a call center environment
3 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospital

Responsibilities

Act as a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance