Client Services Representative

Labcorp•Shelton, CT

3d•$22 - $28•Remote

About The Position

Labcorp is seeking a Remote Client Services Representative to join our team in support of our Shelton, CT lab. Work Schedule: Monday–Friday 8:00am - 4:30pm. Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Requirements

High School Diploma or equivalent
1 year or more of relevant customer service experience
1 year or more of contact center or call center environment
1 year or more of healthcare industry experience, such as a physician's office or a hospital

Nice To Haves

Associate's degree
Bilingual in Spanish
Proficient with Microsoft Office programs
Experience with Siebel and/or Laboratory Information Systems
Possess a high level of professionalism and a strong customer service orientation
Ability to work independently and within a team environment
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Able to pass a standardized color blindness test
Flexibility to work overtime or other shifts depending on business needs

Responsibilities

Act as a liaison between Labcorp, the customer base and patients and sales reps
Communicate with all laboratory departments along with outreach to other Labcorp sites
Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
Investigate and resolve any patient or client concerns in a timely manner
Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
Review test forms for accuracy, resolve and document any discrepancies
Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care