Client Services Representative

Saks Fifth Avenue

17h • $20 - $25 • Onsite

About The Position

The Client Services Representative serves as the living expression of our brand’s hospitality philosophy, ensuring a seamless and elevated guest experience. This role serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. The Client Services Representative anticipates client needs, resolves inquiries with grace and efficiency and ensures every interaction feels curated and seamless. This individual is both service driven and detail-obsessed, balancing operational precision with an intuitive understanding of luxury client expectations.

Requirements

• Elevated hospitality mindset
• Service Recovery Expertise.
• Emotional Intelligence
• Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment.
• Strong organizational and time-management skills,
• Excellent communication and interpersonal skills to guide, support, and motivate team members.
• Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner.
• Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations.
• Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations

Responsibilities

• Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
• Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment
• Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
• Partner with the Docent Teams to align hospitality tone and floor coverage.
• Collaborate with Store Leadership on service concerns and work to resolve
• Support event execution and high profile visits with precision and discretion as needed.

Benefits

• medical insurance
• vision insurance
• dental insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed