Client Services Representative - Ansarada
About The Position
Ansarada for Datasite is the secure dealmaking infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From M&A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control. Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high. Great Place to Work certified for 16 years running. Recognised as one of Australia’s Best Places to Work for Women and in Technology. Teams across Sydney, Ho Chi Minh, Chicago, Amsterdam, and London.
Requirements
- Proven experience in a customer-facing or client services role, ideally in a tech or SaaS environment.
- Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac.
- Adaptable and quick to learn in a fast-moving product environment.
- Available to work a roster of shifts between 9:00 am and 7:00 pm Mon–Fri, with rotating weekend shifts.
- AI fluency: You use LLMs (ChatGPT, Claude, Gemini) daily — To support how you champion our customers’ experience, drafting feedback, responses and raising gaps for further efficiencies.
- You know where AI makes you sharper — and where your empathy, instincts, and human touch still win.
- You share what works and you’re always looking for what’s next.
- Customer-obsessed — every interaction is an opportunity to make a meaningful impact.
- Curious and solutions-oriented — you view obstacles as opportunities to innovate and improve.
- AI-curious by default — always looking for a faster, smarter way to serve customers.
- Strong communicator — clear, empathetic, and confident across written and verbal channels.
- Fast learner who shares the wins (and the lessons).
Responsibilities
- Deliver exceptional customer experiences: Elevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.
- Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada’s suite of products
- Communicate with clarity and empathy, building rapport and trust through active listening and genuine care.
- Onboard and educate new users through personalised guidance and training on the Ansarada platform.
- Identify opportunities for customer expansion and upsell — with AI surfacing the right signals at the right time.
- Spot and share remarkable customer stories that celebrate success across the broader business.
- Provide closed-loop feedback between Product, Sales, and Marketing - with LLMs helping you summarise themes and surface patterns from customer conversations.
- Collaborate cross-functionally to drive continuous improvement in customer experience and platform value.
- Share what’s working — your AI workflows, your resolution playbooks, your onboarding wins.
Benefits
- health insurance (medical, dental, vision)
- a retirement savings plan
- paid time off
- other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
