Client Services Representative (Entry Level)

ZOLL Medical Corporation•Chelmsford, MA

6d•$20 - $24

About The Position

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! We are in search of an Entry Level Customer Service Representative Job Summary Implement client AED programs including. Provide support to the Client Services Department. Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction. The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast moving and ever-changing environment and be willing to complete all tasks as assigned.

Requirements

High School Diploma or equivalent. required
Be proficient in Microsoft Word, Excel & Outlook
Be able to perform internet related research
Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing
Possess excellent communication skills, both written and oral
Work well under pressure
Possess the ability to multi-task
Possess experience in customer service
Perform cohesively as a team member
Possess the ability to apply effective listening skills
Be dependable, honest and ethical
Creates a culture of mutual respect and a value for effective communication skills and strategies
Ability to maintain own workflow and meet deadlines
Ability to respond to frequent demands of multiple customers (internal and external)
Heightened sense of personal responsibility
Punctuality, attendance & commitment
Improves results by generating, encouraging and supporting new ideas

Responsibilities

AED Management Program launch conferences and webinar presentations
Maintain oversight of National Accounts as assigned
Extensive phone, email and chat contact with clients
Implement new orders to ensure registration is complete
Conduct governmental notification of clients who have implemented AED programs
Review and understand federal and statutory law as it pertains to AED programs
Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers
Create and modify documents using Microsoft Office and Excel
Create and maintain compliance documentation
Support staff in assigned project-based work
Assist in scheduling training classes
Obtain rosters from training classes, print and ship certification cards in a timely manner