Client Services Representative

TEKsystems•Johnston, IA

13d•$19 - $19•Onsite

About The Position

Handling inbound calls from providers checking eligibility and/or claim status for members. This role operates in a call center environment, taking both inbound and outbound calls. The representative will respond to customer inquiries regarding various products and services via phone or email, ensuring responses are easy to understand. Responsibilities include researching customer inquiries, following up as needed, and troubleshooting basic website errors or questions. The role also involves assisting customers with payments, payment-related questions, policy changes, and explaining coverages and rate changes. The representative will formally respond to correspondence, verbally or in writing, using all necessary reference materials to provide informed responses. They will also request additional or missing information from customers and document client issues, escalating them to the appropriate parties for resolution.

Requirements

Call center environment experience
Experience taking inbound and outbound calls
Ability to respond to standard and difficult customer inquiries
Ability to research customer inquiries
Ability to troubleshoot basic website errors/questions
Ability to assist customers with payments and payment related questions, policy changes, explaining coverages and rate changes
Ability to respond formally to correspondence, either verbally or in writing
Ability to request additional/missing information from the customer
Ability to document client issues and escalate issues to appropriate parties

Responsibilities

Handling inbound calls from providers checking eligibility and/or claim status for members.
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner.
Research customer inquiries and follow up with customers as needed via email or outbound phone calls.
Ability to troubleshoot basic website errors/question.
Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
Request additional/missing information from the customer via written or verbal communication.
Document client issues and escalate issues to appropriate parties to resolve.