Client Services Representative - Texas

RECOVERY MONITORING SOLUTIONS LLC • Austin, TX

12d • Onsite

About The Position

Recovery Monitoring Solutions is the leading provider of treatment and electronic monitoring services, with corporate offices in Dallas, TX. The Client Service Representative is responsible for administering drug testing and for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed by Management.

Requirements

• 6 months of customer service experience
• Clean Background
• Valid driver's license necessary
• Must exhibit ability to work under pressure and maintain composure and pleasant manner.
• Excellent interpersonal and organizational skills required.
• Prioritize tasks appropriately and complete in timely manner.
• Ability to multitask and work in a fast-paced environment with multiple interruptions.
• Proficient in Microsoft Office O365.
• Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.

Responsibilities

• Operate front desk efficiently and coordinate all aspects of a new client file set up.
• Ensure client compliance with alcohol and drug screenings, administer drug and alcohol testing determined by client’s program.
• Collect client payment for services based on program requirements.
• Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules installation appointments for all new referrals and maintenance appointments.
• Manage daily communication and equipment alerts and maintenance items.
• Delivers participant completion, non-compliance, and payment reports to appropriate supervising agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed