Client Services Representative, Spanish

NinjaTrader•Chicago, IL

3d•Hybrid

About The Position

NinjaTrader is seeking a Client Services Representative with a passion for helping people and an interest in learning about the trading industry and technology. This individual will enjoy solving problems in real time and assisting customers with account- and technology-related issues. Working on the Client Services team, the representative will report directly to the Manager while receiving ongoing coaching and operational guidance from the Team Lead. The role supports thousands of clients worldwide to help deliver a world-class customer experience.

Requirements

Strong computer skills and the ability to learn complex systems quickly
Empathy and the ability to connect with customers while showing genuine care for their concerns
Ability to explain complex information and instructions in a clear, understandable way
Strong time management skills with the ability to manage multiple customer requests and follow up effectively
Excellent written and verbal communication skills
A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Nice To Haves

Written and spoken fluency in Spanish
A minimum of one year of customer service experience, preferably within a high-volume technology company
Experience with CRM software and customer service ticketing systems
Knowledge of the trading industry

Responsibilities

Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform in both English and Spanish
Assist clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
Educate and empower customers to get the most out of the NinjaTrader product line
Become a power user of Gmail, Confluence, Jira, and other productivity applications
Efficiently and accurately manage customer data using Salesforce
Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
Identify and communicate emerging client needs and feature requests to management and other internal teams
Guide clients in navigating the world of commodity futures and NinjaTrader's services
Assist management in creating and revising policies based on customer feedback
Regularly participate in beta testing new software updates