Client Services Representative (Inside Sales)
Morris Animal Inn•Morristown, NJ
•Onsite
About The Position
Morris Animal Inn is seeking a high-energy Client Services Representative with strong sales and communication skills to join their team. This role involves handling incoming calls, promoting services, booking reservations, and ensuring an exceptional client experience for pet parents and their furry companions. Morris Animal Inn is a family-owned pet resort offering luxury lodging, daycare, grooming, and training services since 1960.
Requirements
- 2+ years of B2C sales experience, preferably in a call center environment, with a track record of meeting performance targets
- Proven ability to convert inbound inquiries into sales while delivering an exceptional client experience
- Strong verbal and written communication skills with a solution-oriented approach
- Comfortable managing high call volume while keeping conversations productive and on-track
- Proficient in basic computer skills and adaptable to database/reservation management software
- Quick learner with the ability to absorb product knowledge and communicate services confidently
Nice To Haves
- Love dogs & cats
- High-energy and enjoy talking to people
Responsibilities
- Handle incoming calls, voicemails, and emails from current and prospective clients in a prompt and professional manner
- Convert inbound inquiries into reservations by effectively communicating services and addressing client needs
- Re-engage inactive clients through outbound calls to reconnect and identify upcoming pet care needs
- Follow up with existing reservation holders to confirm details and uncover opportunities for add-on services
- Conduct facility tours for prospective clients, showcasing our services and answering any questions
- Communicate client needs, special requests, and booking details to operations to ensure seamless service delivery
- Accurately document all client interactions, bookings, and sales activity in our database system
Benefits
- Medical, dental, and vision coverage
- Paid Vacation Time
- 401(k) retirement plan with company contribution
- Employee discounts on pet care services
- Opportunity to bring your dog to work
- Structured and transparent path for career growth opportunities
- Unique and innovative Employee Rewards & Recognition Program
- Tuition reimbursement program that supports professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
