Client Services Representative II
About The Position
Making your next move count At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this SaaS (Software as a Service) and services company. Teamwork and transparent communication are the hallmarks of this company. The focus is on high performance, high customer service, and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Once a start-up, Openforce has matured into a professional organization that delivers high-quality, innovative technology and service solutions to customers. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including recruiting, onboarding, settlement pay, compliance, insurance, and retention.
Requirements
- High School diploma or equivalent, required
- 3+ years of experience in a client-facing or customer support role within a software or SaaS company, highly preferred
- Technical acumen and curiosity with the ability to diagnose and resolve issues
- Proficient communication and relationship-building skills
- Experience with CRM systems, ticketing platforms, and customer service tools preferred
Responsibilities
- Build and maintain relationships with client stakeholders; communicate effectively with clients via phone, email, and chat, including de-escalation if needed
- Manage client contacts and profile data in internal systems, ensuring accuracy and completeness
- Support clients with vendor enrollment and onboarding efforts
- Walk clients through troubleshooting and system functionality to support their needs; provide system testing and internal troubleshooting as needed to support system updates
- Provide input into Knowledge Base materials and department processes to improve client self-service options
- Intake system issues, create Jira tickets, escalate concerns promptly, and provide consistent follow-up until resolution
- Collaborate cross-functionally to solve client issues and improve product functionality
- Identify and analyze client feedback and support trends to recommend process improvements
- Proactively engage with clients to ensure product adoption and identify opportunities to enhance their experience
- Special projects to support the company mission, product development, and/or clients as needed
Benefits
- Continued training and career development
- Full Benefits Package including medical, dental, vision and 401k
- Vacation and Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
