Client Services Rep 2
IQVIA•Richmond, VA
•$42,700 - $106,800
About The Position
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Requirements
- Bachelor's Degree Req
- Two (2) years related work experience Req
- Proficient in PC applications such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrate problem solving, analytical and strong customer service skills
Nice To Haves
- Experience in an IQVIA role preferred
- pharmaceutical experience Pref
Responsibilities
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to team for client service meetings at customer sites.
- May produce ad-hoc studies on demand.
Benefits
- health and welfare
- incentive plans
- bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
