Client Services Program Manager

Reworld Waste•Works from home NC, NC

7d•$62,100 - $82,700•Hybrid

About The Position

The Program Manager will be responsible for collaborating across departments in onboarding new National Account customers and supporting existing National Account customers. As the Reworld Environmental Solutions business continues to grow there is extensive opportunity to engage directly with customers in a wide variety of fields, to exceed customers’ expectations by providing outstanding service to secure business, and to build trust through seamless execution of the program offering. While engaged in customer onboarding responsibilities, the Program Manager will educate new customers about Reworld’s network, operational requirements, and capabilities. The Program Manager will cultivate, nurture, and expand both new and existing relationships. Manage the overall program as sold with all levels associated with the customer (from corporate down to individual sites) Collaborate with Sales and Client Services during the customer RFP process to understand customer business requirements Define program scope and corresponding Statements of Work and/or proposals Develop and implement account on-boarding plans, maintaining key success indicators, with cooperation from internal stakeholders and third-party partners Own the creation of all Customer, Generator, Waste Profile, and Opportunity records for on-boarding, with support from Sales and the RFP documents Develop and deliver customer-facing reporting Manage all service and pricing changes with the Sales and Client Services staff Review the National Accounts program with the customer, including how to schedule service, establish additional waste streams, and introduce the Gateway Provide exceptional communication skills to manage and lead others involved in execution of the account expectations Show self-motivation and be driven by prospective successes Respond with agility to customer needs; strive to motivate, engage, and develop positive relationships with all relevant parties Participate in and lead team meetings, as needed, with internal cross-functional teams Participate in Quarterly Business reviews with assigned accounts Travel to Reworld, customer and vendor locations as required to ensure seamless execution, especially as it relates to customer onboarding Support customer, and vendor Accounts Receivable/Accounts Payable throughout the life of the account Engage in the forecasting process to ensure communication regarding the account’s activity Work closely across all departments, such as but not limited to, materials profiling team, material compliance (QA/QC), scheduling, dispatch, sales, supply chain, accounting, billing, legal, etc. to resolve issues and/or exchange client information. Other duties as assigned

Requirements

5+ years of customer service, account management, and/or sales experience.
Bachelor or Associate Degree in Environmental Science or a related field preferred, or equivalent work experience required.
Strong program management skills.
Strong interpersonal skills that build rapport and trust.
Ability to connect with a wide range of client stakeholders, up to the corporate level.
Desire to maximize earnings and grow book of business.
Knowledge of various sales methods and techniques.
Exceptional communicator, oral and written.
Pleasant and professional telephone presence.
Detail-oriented with strong organizational skills.
Proficient with basic computer hardware and software (Office 365 and CRM Programs).
Works well under pressure and balances multiple tasks.
Ability to work flexible hours when business demand requires.
Travel to Reworld facilities and customer sites as required (up to 25% travel).
Ability to pass pre-employment background checks and drug screening

Nice To Haves

RCRA, DOT, and HazCom training are preferred.

Responsibilities

Manage the overall program as sold with all levels associated with the customer (from corporate down to individual sites)
Collaborate with Sales and Client Services during the customer RFP process to understand customer business requirements
Define program scope and corresponding Statements of Work and/or proposals
Develop and implement account on-boarding plans, maintaining key success indicators, with cooperation from internal stakeholders and third-party partners
Own the creation of all Customer, Generator, Waste Profile, and Opportunity records for on-boarding, with support from Sales and the RFP documents
Develop and deliver customer-facing reporting
Manage all service and pricing changes with the Sales and Client Services staff
Review the National Accounts program with the customer, including how to schedule service, establish additional waste streams, and introduce the Gateway
Provide exceptional communication skills to manage and lead others involved in execution of the account expectations
Show self-motivation and be driven by prospective successes
Respond with agility to customer needs; strive to motivate, engage, and develop positive relationships with all relevant parties
Participate in and lead team meetings, as needed, with internal cross-functional teams
Participate in Quarterly Business reviews with assigned accounts
Travel to Reworld, customer and vendor locations as required to ensure seamless execution, especially as it relates to customer onboarding
Support customer, and vendor Accounts Receivable/Accounts Payable throughout the life of the account
Engage in the forecasting process to ensure communication regarding the account’s activity
Work closely across all departments, such as but not limited to, materials profiling team, material compliance (QA/QC), scheduling, dispatch, sales, supply chain, accounting, billing, legal, etc. to resolve issues and/or exchange client information.
Other duties as assigned