Client Services Professional I (Hybrid)

Neumo Holdings LLC•Quincy, MA

8h•Hybrid

About The Position

The Client Services Professional I role is responsible for overseeing the custody and management of securities portfolios for States Unclaimed property programs, each with millions of dollars under management. The role involves executing time-sensitive transactions in full compliance with federal securities regulations and in accordance with all applicable unclaimed property laws and contractual obligations from specific state clients, maintaining key state relationships, processing various securities-related operations, and ensuring compliance with contractually obligated timelines. The position requires a strong attention to detail and a commitment to client satisfaction in order to avoid significant revenue loss or potential contract termination.

Requirements

Strong interpersonal, organizational and communication skills.
A willingness and desire to assume additional tasks when needed.
Detail focus yet able to provide strategic insights for day-to-day operations.
Be able to converse readily with public and private sector customers.
Able to work well individually and within a team and a willingness to help others.
Communicate clearly and have a proficiency in MSWord, Excel.
Motivated Self Starter and deadline driven.
Solid customer service skills with supporting experience.
Multi-task capacity in deadline driven environment with excellent prioritization and organizational skills.
Proven ability to meet and exceed deadlines and goals as assigned by management.
Ability to work accurately to tight deadlines.
Strong written and verbal communication skills.
Multi-task capacity in deadline driven environment with excellent prioritization and organizational skills.

Nice To Haves

Experience in securities custody, Mutual Fund transaction management or financial services background is preferred.
A degree in business or equivalent work experience.

Responsibilities

Monitors assigned number of Unclaimed Property portfolios - State Custody Contracts.
Monitors and facilitates day-to-day operations of all transaction orders (Buys, Sells, Transfers, cash movements) within assigned portfolios of all securities.
Problem solving on settlement or reconcilement.
Handles all customer communications.
Monitors proper execution of customer instructions.
Handles all communications with claimants and securities transfer partners.
Performs account research related to inquiries as instructed by clients.
Manages security account histories/certificate status research as needed.
Manages claimant processes as required.
Maintains clear, open and respectful communications with state personnel, vendors and stock transfer agents.
Handles finances for all accounts within assigned portfolio, including invoicing and tracking receivables.
Continuously evaluates and identifies process improvements to day-to-day operations.
Creates and complies reports as requested by customers or management.
Identifies exceptions and perform research to resolution.
Performs reconciliation of mutual fund brokerage statements received in house.
Creates and compiles exceptions reports.
Perform other duties as assigned.