Client Services & Operations Coordinator
About The Position
ComForCare Home Care is seeking a compassionate, organized, and highly responsive Client Services & Operations Coordinator to support day-to-day agency operations, client care coordination, scheduling support, assessments, and community support activities. This hybrid operational role plays a key part in ensuring smooth office workflow, responsive communication, continuity of care, and high-quality client experiences. The position supports both prospective and current clients while assisting with scheduling coordination, caregiver communication, operational follow-through, and community outreach initiatives. The ideal candidate is dependable, proactive, emotionally intelligent, and able to manage multiple priorities in a fast-paced home care environment. This position includes a combination of office responsibilities and local travel within the agency service area for assessments, client visits, referral relationship support, and community outreach activities. This role works closely with the Director of Operations and Care coordination team to support day-to-day operations, client services, scheduling coordination, and community outreach activities.
Requirements
- Experience in home care, healthcare coordination, scheduling, staffing, customer service, healthcare operations, or related field preferred
- Strong organizational, multitasking, and time management skills
- Strong verbal, written, interpersonal, and communication skills
- Ability to function effectively in a fast-paced and changing environment
- Professional, dependable, responsive, and team-oriented
- Strong problem-solving and follow-through skills
- Ability to build trust and strong relationships with clients, families, caregivers, and referral sources
- Comfortable working both in office and in the field
- Proficient with scheduling software, Microsoft Office, and mobile communication tools
- Valid driver’s license and reliable transportation preferred
- Ability to travel locally within the service area
- Ability to pass a criminal background check, including LiveScan fingerprinting
- Professionalism and a high level of integrity
Nice To Haves
- Calm under pressure and able to prioritize effectively
- Strong operational awareness and responsiveness
- Positive and professional attitude
- Strong attention to detail
- Ability to balance structure with flexibility in a fast-paced home care environment
- Strong accountability and follow-through
- Enjoys working with people from diverse cultural and language backgrounds
Responsibilities
- Assist with responding to prospective client inquiries and intake coordination
- Support families through the intake and service coordination process with professionalism and responsiveness
- Assist with phone and in-person assessments, introductions, and client support visits as needed
- Support care coordination, service setup, and related documentation processes
- Assist with follow-up visits and client satisfaction check-ins as needed
- Assist with caregiver scheduling, schedule changes, and coverage coordination
- Communicate schedule updates promptly to caregivers and clients
- Update scheduling and operational systems accurately and in real time whenever possible
- Support operational coordination during high-volume periods and urgent situations
- Assist with maintaining smooth office workflow and operational coverage during business hours
- Escalate operational concerns appropriately when needed
- Maintain professional and timely communication with clients, families, caregivers, referral sources, and team members
- Follow up on leads, inquiries, and client concerns in a timely manner
- Support positive client experiences through responsiveness and operational follow-through
- Assist with maintaining strong client and caregiver relationships through consistent communication and support
- Assist with occasional community outreach activities, referral follow-up, and relationship support as needed
- Participate in occasional outreach visits, community events, or referral follow-up activities as needed
- Represent the company professionally within the community
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Flexible schedule
- Opportunity for professional growth within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
