Client Services & Office Coordinator
About The Position
Join a Fast-Paced, Growing Residential Real Estate Law Firm! Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing. We are currently seeking a full-time Client Services & Office Coordinator to join our South Park office in Charlotte, NC. You will assist in handling front desk duties, welcoming clients to our office, and answering phones. The ideal candidate will have 1-2 years of prior customer service experience, be committed to providing excellent client experience, possess strong interpersonal skills and be able to switch quickly between multiple tasks.
Requirements
- Previous experience as receptionist is preferred but not required
- Knowledge of the real estate industry is helpful
- Exceptional communication and customer service skills
- Strong attention to detail
- Dependable
- Technologically savvy
- Skilled muti-tasker
- Highly organized
- 1-2 years of prior customer service experience
- Committed to providing excellent client experience
- Possess strong interpersonal skills
- Able to switch quickly between multiple tasks
Responsibilities
- Maintain a clean, welcoming lobby area, including keeping the coffee bar and refrigerator organized and fully stocked.
- Ensure closing rooms remain clean, organized, and ready for use.
- Greet, check in, and assist all clients and visitors upon arrival.
- Collect Earnest Money Deposits (EMD) & Due Diligence (DD) funds dropped off at the office.
- Answer incoming calls.
- Monitor and assign emails and voicemails in Front; respond when appropriate.
- Print and prepare loan packages for attorneys.
- Scan and prepare completed loan packages for submission to lenders.
- Track and update calendars, monitor loan package needs, confirm funding approvals, and maintain related status updates.
- Assist Office Manager with inventory of office, kitchen, and conference room supplies; restock as needed.
- Process incoming mail and distribute as necessary.
- Distribute checks and lender packages.
- Assist with management and administrative projects as assigned.
- Assist with employee events such as Happy Hours, catering deliveries, celebrations.
Benefits
- Competitive base salary based on experience
- Eligible for annual bonuses based on performance
- Full Medical, dental, and vision insurance coverage for employee
- Disability and life insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Excellent training and mentorship program
- Collaborative and family-oriented culture
- Real growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
