Client Services Navigator - Community Services

TVCCA - Thames Valley Council for Community Action, Inc. • New London, CT

3d

About The Position

The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services. Client Services Navigators work with the department’s Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base. They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management. This position must utilize TVCCA’s Tribeware case management software and become knowledgeable of the Results Oriented Management Accountability (ROMA) as well as the Human Services Infrastructure service model. TVCCA operates under these two management principals and all employees must understand and adopt them.

Requirements

• Must utilize TVCCA’s Tribeware case management software.
• Must become knowledgeable of the Results Oriented Management Accountability (ROMA) and the Human Services Infrastructure service model.
• Must understand and adopt TVCCA’s management principals.

Responsibilities

• Provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services.
• Works with Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA’s eligible client base.
• Responsible for following up on all referrals.
• Provides ongoing, outcome-oriented case management.
• Utilizes TVCCA’s Tribeware case management software.
• Becomes knowledgeable of the Results Oriented Management Accountability (ROMA) and the Human Services Infrastructure service model.

Benefits

• 403B Retirement Plan
• Medical, Dental, Vision, Life & Accidental Death benefits
• Short-term disability
• Long-term disability
• Voluntary benefits
• 13 paid Holidays
• Vacation/sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed