Client Services Manager, Home Care

BAYADA Home Health Care•Honolulu, HI

3d•Onsite

About The Position

BAYADA Home Health Care is seeking a Client Services Manager for our Oahu Home Care/Assistive Care office in Honolulu, HI serving clients throughout Oahu and providing adult personal care and home care services on the island. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes our clients and their families deserve home care delivered with compassion, excellence, and reliability, and this role is central to helping us deliver that standard every day.

Requirements

Four-year college degree required or equivalent health care experience.
Strong interpersonal skills and a demonstrated track record of goal achievement.
A history of taking on increasing responsibility with positive results and a strong desire to grow.
Basic PC proficiency and strong written and verbal communication skills in English.
A strong sense of urgency, excellent follow-up skills, organization, attention to detail, and comfort working in a fast-paced, service-focused environment.

Nice To Haves

Prior supervisory experience highly desired.
Home care, health care, recruiting, staffing, or related experience preferred.

Responsibilities

Develop and grow a caseload by building long-term relationships with clients, referral sources, payors, and community organizations.
Handle incoming service inquiries, establish service agreements, and coordinate authorizations and payor-related details with clients, internal teams, and clinical partners.
Support recruitment of field staff by managing prospect inquiries, participating in recruitment planning, interviewing candidates, and helping onboard new hires.
Schedule appropriate field staff, coordinate services, manage call-outs, and maintain reliable coverage for clients using sound judgment and discretion.
Follow up with clients, families, and employees to ensure satisfaction and address questions or concerns related to service, scheduling, and billing.
Document incidents, complaints, and key client or employee interactions and follow through on needed next steps.
Maintain effective fiscal management of the caseload, including payroll processing, billing support, and monitoring key metrics such as gross margin, overtime, and unfilled hours.
Partner with clinical managers to support field employees through feedback, performance evaluations, recognition, and retention efforts.
Support the office team by assisting with last-minute service needs, participating in meetings and events, and helping keep office operations running smoothly.