Client Services Manager, Home Health Senior Living
About The Position
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Gaithersburg, MD Home Health Senior Living Office. If you are looking for a rewarding career opportunity in a growing industry, this role offers the chance to make a meaningful impact every day. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability . Join a dynamic, mission-driven organization where your skills, initiative, and dedication will directly support high-quality patient care.
Requirements
- Associate’s or Bachelor’s degree preferred
- 1–3 years of relevant experience required , ideally in healthcare, home care, medical office operations, or customer service management
- Prior experience with Medicare and OASIS strongly preferred
- Previous supervisory or leadership experience a plus
- Demonstrated success in taking on increased responsibility and achieving goals
- Strong organizational, time-management, and problem-solving skills
- Proficiency with electronic medical records and general computer applications
- Excellent communication and interpersonal skills
- Motivation to grow and advance within the organization
Nice To Haves
- Prior experience with Medicare and OASIS strongly preferred
- Previous supervisory or leadership experience a plus
Responsibilities
- Deliver superior customer service while ensuring the highest quality home care experience
- Manage coordination of client services and resolve emergent scheduling needs
- Maintain and proactively grow a personal Client Services caseload
- Build and sustain strong relationships with clients, referral sources, payors, and community partners
- Collaborate closely with Clinical Managers to support and supervise field staff
- Monitor and manage fiscal performance of your caseload, including key metrics such as admissions, Medicare percentage, and referral outcomes
- Develop strong, communicative relationships across internal teams
Benefits
- Paid holidays, vacation, and sick time
- Medical, dental, and vision insurance
- Employer-paid life insurance
- 401(k) with company match
- Direct deposit
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
