Client Services Manager, Home Health Senior Living

BAYADA Home Health Care•Gaithersburg, MD

10d•$50,000 - $55,000

About The Position

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Gaithersburg, MD Home Health Senior Living Office. If you are looking for a rewarding career opportunity in a growing industry, this role offers the chance to make a meaningful impact every day. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. Join a dynamic, mission-driven organization where your skills, initiative, and dedication will directly support high-quality patient care.

Requirements

Associate’s or Bachelor’s degree preferred
1–3 years of relevant experience required, ideally in healthcare, home care, medical office operations, or customer service management
Prior experience with Medicare and OASIS strongly preferred
Previous supervisory or leadership experience a plus
Demonstrated success in taking on increased responsibility and achieving goals
Strong organizational, time-management, and problem-solving skills
Proficiency with electronic medical records and general computer applications
Excellent communication and interpersonal skills
Motivation to grow and advance within the organization

Responsibilities

Deliver superior customer service while ensuring the highest quality home care experience
Manage coordination of client services and resolve emergent scheduling needs
Maintain and proactively grow a personal Client Services caseload
Build and sustain strong relationships with clients, referral sources, payors, and community partners
Collaborate closely with Clinical Managers to support and supervise field staff
Monitor and manage fiscal performance of your caseload, including key metrics such as admissions, Medicare percentage, and referral outcomes
Develop strong, communicative relationships across internal teams