Client Services Manager - Technology Sector

Brown and Caldwell•,

48d•$117,000 - $191,000•Hybrid

About The Position

Brown and Caldwell is seeking a strategic Business Development/Client Service Manager with a proven track record in marketing, winning, and executing projects within the Technology sector. This mid-level client leader role focuses on growing client relationships, advancing strategic positioning, and delivering measurable business outcomes. The ideal candidate will actively shape client strategy, lead account growth, and drive profitable portfolio performance. This position requires demonstrated capability in relationship expansion, pursuit leadership, and cross-functional team alignment, with approximately 20% of time spent in direct client engagement.

Requirements

Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
Advanced professional acumen in balancing project oversight with strategic client leadership.
Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
Proficiency in go/no-go decision support and development of effective pursuit win strategies.
Experience serving as Sales Leader for key proposals.
Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
Strong ability to research and translate client business drivers into actionable growth strategies.
Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
Advanced facilitation, interview, and executive communication skills (written and oral).
Working proficiency in risk identification, mitigation, and performance management.
Familiarity with governance principles, decision-support models, and change leadership practices.
Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
Advanced leadership skills with the capability to inspire and guide a team.
Typically, a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Nice To Haves

Minimum of 10 years’ experience in a combination of the following: client and account management, operations management, sales/team leadership, industrial water supply and treatment in private market sectors with progressive responsibilities.
Developing winning project development strategies including identifying and engaging suitable teaming partners in appropriate teaming arrangements in the best interests of BC and its clients.
Ability to lead preparation of strategically significant proposals and related sales activity to win and close new opportunities.
BS/MS engineering.
PE or related professional registration.
Demonstrated experience in advancing short term sales and growth priorities while aligning to the long term company growth vision.
Soft skills including providing effective feedback, leadership though influence, and emotional intelligence.

Responsibilities

Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
Secure and deliver profitable work while managing risk exposure.
Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
Maintain utilization aligned with portfolio expectations.
Provide regular performance calibration with Business Unit and Area/Market leadership.
Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
Coordinate resources across business lines and engage SMEs to expand service breadth.
Mentor developing team members and model effective client leadership.
Expand relationships across client functional areas and leadership levels.
Translate client insights and market intelligence into actionable growth strategies.
Execute structured client engagement plans (minimum 20% client-facing time).
Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
Flexibility to adapt and execute various additional assignments based on evolving needs.
May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.