Client Services Manager

Equus • Wichita Falls, TX

3d

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Requirements

• Related Bachelor's Degree from an accredited college or university or equivalent experience
• Experience organizing, planning and developing program operations at a supervisory level
• Demonstrated customer service skills
• Excellent leadership, interpersonal and human resource management skills

Responsibilities

• Supervise, coach, and develop Client Services staff while leading hiring, onboarding, training, performance management, and employee development.
• Oversee quality assurance, compliance, and adherence to local, state, and federal regulations, agency policies, and funding requirements.
• Collaborate with leadership to maintain program quality, operational effectiveness, fiscal accountability, and continuous improvement.
• Resolve escalated client concerns and ensure high levels of customer service, advocacy, and stakeholder satisfaction.
• Coordinate services with community partners and external agencies to support client needs and program outcomes.
• Lead monitoring, audit, and compliance activities, including documentation reviews, corrective action plans, and quality assessments.
• Prepare, analyze, and present operational, compliance, performance, and monitoring reports to leadership and stakeholders.
• Monitor program performance, identify process improvements, and implement best practices to enhance efficiency and service delivery.
• Support child care referral processes and ensure effective service coordination for eligible families.
• Investigate and report suspected fraud, abuse, neglect, or misuse of funds in accordance with agency policies and regulatory requirements.
• Maintain accurate documentation and records while effectively managing multiple priorities in a deadline-driven environment.
• Foster collaborative relationships with staff, clients, community partners, and stakeholders to achieve organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager