Client Services Manager

Advantage Sales & Marketing dba Advantage Solutions•Grand Rapids, MI

33d•Hybrid

About The Position

Client Services Manager - Hybrid in Grand Rapids, MI At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Client Services Manager who can lead the creation and implementation of marketing events. In this highly visible role, the Manager for Client Services' responsibilities will focus on being the key point of integration across multiple internal functions. You will act as a liaison with the client and retailer to ensure the seamless delivery of events. Your mission is to create and deploy a culture of service excellence that exceeds client and retailer expectations. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

Requirements

Bachelor's Degree or equivalent experience required
1-3 years of experience in Consumer products, brand, or agency
Strong negotiation, project management, research, analysis, and presentation skills.
Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
Excellent written and verbal communication skills
Able to build and maintain a strong client relationship
Possess negotiation, project management and research, analysis, and presentation skills.
Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
Strong organization, negotiation, and problem solving skills
Ability to present to large and small groups in a variety of settings
Excellent written and verbal communication skills
Team player with positive attitude.
Able to build and maintain strong client relationships
Proficient is MS Word, Outlook, Excel, PowerPoint

Nice To Haves

Experience in event execution preferred.
RetailLink knowledge a plus

Responsibilities

Create, implement, execute and manage marketing events.
Project management: event program tracking, timeline development and management, pre- and post-promotional analysis, and reporting.
Management of team members and ensure the successful delivery of key SLAs and deliverables.
Build strong client and retailer relationships to ensure that deliverables are successfully achieved while creating a culture of service excellence.
Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
Supervise team members and monitor their daily reporting and task performance.
Ability to make autonomous decisions on behalf of our company strategy.
Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness.
Responsible for over site of timeline revisions.
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources.
May delegate work of others and provide guidance, direction and mentoring to indirect reports.