Client Services Manager, Home Care

BAYADA Home Health Care•Philadelphia, PA

2h•Onsite

About The Position

BAYADA Home Health Care is seeking a driven, compassionate, and results-oriented Client Services Manager to join their growing Habilitation Home Care office in Philadelphia, PA. This role is an in-office position and is ideal for a motivated professional with experience supporting individuals with intellectual and developmental disabilities (I/DD) or Medicaid waiver programs who is ready to take ownership of a caseload, grow professionally, and make a meaningful impact. At BAYADA, the belief is that clients deserve care delivered with compassion, excellence, and reliability, and they are looking for someone who shares that mission while thriving in a fast-paced, entrepreneurial environment.

Requirements

Bachelor’s degree
Strong organizational skills and attention to detail
Ability to work independently and manage competing priorities

Nice To Haves

Experience supporting individuals with I/DD or Medicaid waiver programs
Prior experience in home care, human services, or a medical office setting
Supervisory or leadership experience
Proven ability to take initiative and grow responsibilities or caseloads over time

Responsibilities

Manage and grow a caseload of clients receiving support services
Coordinate client services, including scheduling and resolving emergent needs in a fast-paced environment
Build and maintain strong relationships with clients, families, referral sources, payors, and community partners
Partner with Clinical and Habilitation leadership to support and supervise Habilitation Technicians and DSPs
Collaborate with internal teams and external stakeholders to ensure high-quality, compliant care delivery
Track and manage authorizations, utilization, and key performance metrics to ensure financial and operational success
Apply strong analytical skills and attention to detail to optimize scheduling, service delivery, and caseload performance