Client Services Manager - Legal/Immigration (100% Remote)
About The Position
WR Immigration is a global immigration firm known worldwide for its innovation, technology, and high touch legal services. With offices across multiple time zones, the firm provides corporate global visa services in over 100 countries. WR is one of the fastest growing immigration service providers worldwide with over 46 attorneys and 200 immigration professionals working out of offices in Boston, Denver, Los Angeles, New York, Oakland, San Diego, San Francisco, Santa Monica, and Shanghai. Position Overview: The Client Services Manager is a member of the WR Immigration Leadership Team, working alongside the Executive Committee to develop and implement best practices to support the firm’s legal services. Decisions made by the individual in this position influence many of the firm’s daily operations, especially in relation to client relationships and interactions.
Requirements
- Bachelor’s degree (required) with strong academic background
- At least 5-7 years of business immigration experience required
- Excellent attention to detail
- Strong interpersonal skills
- Proven organizational, process, and computer skills
- Experience with a CRM (Salesforce preferred)
Responsibilities
- Overseeing the development of internal workflow protocols and documentation, including drafting and distributing firmwide memos in support of case work.
- Supervising the onboarding process for new corporate clients, including facilitating document collection and organization, working alongside the WRapid team to ensure internal platforms are set up accurately, and assisting Partners and Managing Attorneys with responses to client questions.
- Collaborating with Partners and Managing Attorneys to prepare and deliver a variety of documents such as reports, dashboards, and client-specific tools.
- Performing regular analysis of information gathered through standard reports and communicating applicable findings to Leadership/Partners.
- Strategizing and developing best practice protocols for data management and data integrity oversight.
- Creating and implementing initiatives to maintain and ensure integrity and organization of client information.
- Maintaining subject matter expertise for multiple major clients.
- Assisting Attorneys in the development of training materials for client presentations and assisting in presenting when appropriate.
- Working alongside Business Development team to prepare and organize responses to Requests for Proposal and other documentation.
- Other duties as assigned.
Benefits
- paid time off
- paid holidays
- medical, dental, vision, and life insurance coverage
- health savings and flexible spending accounts
- multiple retirement plan options (401k & Roth 401k)
- access to an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
