Client Services Manager
Acosta•Charlotte, NC
•Onsite
About The Position
The Client Service Manager (CSM) is responsible for the negotiation, creation, approval, and implementation of national projects. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up-selling, and invoicing. The CSM must also manage all related financial activities within Product Connection's process while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture.
Requirements
- Bachelor’s degree (B.A.) or equivalent work experience.
- Highly experienced in retail operations and knowledge of basic accounting principles.
- PC knowledge and skills in Microsoft Office products.
- Strong Excel skills: Data Manipulation (filtering, sorting, freezing panes), Pivot Tables (summarizing/analyzing large data sets in Excel) and VLOOKUP's (quickly pulling in information from a lookup table).
- Project loading, store list creation and reporting (project summary, store detail, exceptions, workload).
- Possess negotiation, project management, research, analysis, and presentation skills.
Responsibilities
- Developing national sales plans for our clients and retailers operating within the approved financial guidelines.
- Achieving annual client budgets.
- Establishing, maintaining sound client relationships.
- Facilitation and loading of all retail projects through Project Administrators in Sales Trak following established rules and guidelines.
- Monitoring and reporting project results.
- Collaborate with Field Support and Retail Management to ensure complete and timely execution of all retail tasks.
- Ensuring all billing is accurate and timely via established rules and guidelines to include a review of current client bill rates, addresses, and authorized retailers.
- Providing any documentation and backup.
- Maintain accuracy of authorized client billing form.
- Responsible for ensuring Product Connections receives payment for all invoiced work.
- Actively seeking opportunities to up-sell existing and client base.
- Completing all corporate administrative duties within the established guidelines.
- Other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
