Client Services Manager, IDD Services
About The Position
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Blue Bell, PA Habilitation Office. This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership. As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office. At BAYADA, our employees are at the heart of everything we do. We offer more than a job. We offer a purpose-driven career with opportunities to learn, grow, and lead. As a nationally recognized home health care organization, BAYADA is known for its strong culture, commitment to employee development, and dedication to delivering exceptional care.
Requirements
- Bachelor's degree required
- Proficiency with computer systems and electronic medical records (EMR)
- Excellent communication, organizational, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated success in achieving goals and taking on increasing levels of responsibility
- Strong desire for career growth and advancement
Nice To Haves
- Experience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferred
- Prior healthcare, medical office, home care, or human services experience preferred
- Previous supervisory or leadership experience is a plus
Responsibilities
- Deliver exceptional customer service and ensure high-quality client care and support services
- Coordinate client services and manage emergent staffing and scheduling needs
- Manage and grow an assigned caseload through proactive relationship-building and service excellence
- Develop strong partnerships with clients, families, referral sources, payors, and community organizations
- Foster collaborative and communicative relationships with field and office staff
- Monitor key operational and financial performance metrics to support office success
- Partner with Clinical Managers to provide guidance, supervision, and support to field employees
- Support employee engagement, retention, and overall service quality
- Contribute to office growth initiatives and business development efforts
Benefits
- Competitive salary and bonus potential
- Comprehensive medical, dental, prescription, and vision coverage
- Paid time off, vacation, sick time, and paid holidays
- Tuition reimbursement and scholarship opportunities
- 401(k) with company match
- Ongoing training, mentorship, and professional development programs
- Career advancement opportunities within a growing national organization
- Supportive team environment focused on employee success and well-being
- Recognition programs that celebrate employee achievements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
