Client Services Manager, Pediatrics
BAYADA Home Health Care•Arden Hills, MN
•$50,000 - $55,000•Onsite
About The Position
BAYADA is seeking a results-driven Client Services Manager (CSM) to support our St. Paul Skilled Nursing team. This is an exciting opportunity for a strong operator and relationship-builder who can manage a full caseload, lead with professionalism, and help grow a high-performing office. If you thrive in a fast-paced environment, know how to use KPIs and business metrics to move performance, and want a leadership path with real growth potential, we’d love to hear from you.
Requirements
- Manager-level experience with the ability to own a full caseload
- Strong understanding of KPIs, business performance, and how to influence results
- A growth mindset with comfort in a metrics-driven environment
- Professional presence and communication skills on Zoom and in person
- Ability to build relationships with clients, families, and field employees through regular in-person engagement
- Entrepreneurial thinking and a strong sense of accountability for outcomes
Nice To Haves
- Experience in home care, healthcare operations, staffing, client services, or another performance-based service environment
- Comfort working in a role that blends service delivery, people leadership, and business performance
- Readiness to learn quickly, take ownership, and grow into broader leadership responsibility
Responsibilities
- Lead the delivery and coordination of client services in a growing skilled nursing office
- Manage a full caseload with confidence, urgency, and strong attention to detail
- Monitor KPIs, margins, and other performance metrics to improve office results
- Partner closely with field staff, clients, and families to ensure an exceptional care experience
- Build trust through in-person presence, including visits in clients’ homes
- Support business growth by balancing service excellence with an entrepreneurial, revenue-minded approach
- Represent BAYADA professionally in virtual and in-person interactions with clients, caregivers, and community partners
Benefits
- Bonus opportunity: incentives based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
