Client Services Manager, Home Care
About The Position
BAYADA Home Care has an immediate opening for a Client Services Manager in our Scottsdale, AZ office. If you are looking for an exciting career opportunity in a growing industry, this could be the position for you. At BAYADA, we believe our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a Client Services Manager who will bring energy, professionalism, and strong relationship-building skills to a dynamic, entrepreneurial environment while serving as an integral part of a caring team dedicated to delivering the highest quality care. The Client Services Manager is responsible for providing superior customer service and quality home care, with a focus on the coordination of client services, emergent scheduling issues, caseload growth and development, and ongoing case management.
Requirements
- Bachelor’s degree or equivalent experience in healthcare preferred.
- Growth-oriented and entrepreneurial mindset.
- Prior medical office or home care experience preferred.
- Prior supervisory experience is a plus.
- Demonstrated record of successfully taking on increased responsibility and achieving goals.
- Ambition to grow and advance beyond the current position.
- Strong computer skills required, including comfort with electronic medical records.
- Excellent communication and interpersonal skills.
Responsibilities
- Provide superior customer service and support the delivery of high-quality home care services.
- Manage the coordination of client services and address emergent scheduling needs in a timely, effective manner.
- Manage an assigned caseload while proactively working to grow and strengthen it.
- Build lasting relationships with clients, referral sources, payors, and community organizations.
- Develop strong, communicative relationships with office and field team members.
- Maintain effective fiscal management of the caseload by monitoring performance metrics and key business indicators.
- Partner with the office team to provide supervision, guidance, and support to field employees.
- Promote continuity of care and service reliability through strong communication, follow-up, and problem resolution.
- Support office goals through collaboration, responsiveness, and a commitment to service excellence.
Benefits
- Paid holidays
- Vacation and sick leave
- Vision, dental, and medical health plans
- Employer-paid life insurance
- 401(k) with company match
- Direct deposit
- Tuition reimbursement
- Employee assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
