Client Services Manager - IDD

MONROE COMMUNITY MENTAL HEALTH AUTHORITY • Monroe, MI

3d • $26 - $40 • Onsite

About The Position

Under the general supervision of the Program’s Supervisor, the Client Services Manager (CSM) is responsible for assessing the needs of the consumer and/or the consumer’s family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS). This role addresses both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer. CSM’s are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department. In addition, Master level CSM’s are assigned to provide Intensive Case Management and/or Therapeutic Interventions to their consumers. Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Requirements

• Bachelor’s Degree in Social Work with State of Michigan Licensure (Licensed Bachelors of Social Work - LBSW, LLBSW)
• Master’s Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure (Licensed Masters Social Work - LMSW, LLMSW; Limited License Psychology - LLP, TLLP; Licensed Professional Counselor - LPC)

Nice To Haves

• One (1+) or more years’ experience within the specific consumer population in which the position holds responsibility (Intellectual and Developmental Disabilities)

Responsibilities

• Assessing the needs of the consumer and /or the consumer’s’ family when appropriate
• Arranging, coordinating, monitoring, evaluating, and advocating for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS)
• Addressing both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates
• Assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience
• Developing and maintaining a therapeutic relationship with the consumer
• Linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department
• Providing Intensive Case Management and/or Therapeutic Interventions to their consumers (Master level)
• Providing crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families

Benefits

• Bi-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac Disability and life insurance provided by the Agency, optional buy-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level