Overnight Client Services Executive

Vista Global • Fort Lauderdale, FL

7d

About The Position

Client Services is the backbone in providing clients with the best flying experience in the industry. The team handles all aspects of a client’s journey with us, providing them with not only exemplary service but ensuring each flight is seamless and tailored to their needs. Their aim is to provide a home away from home for our clients, so no request is too big or too small.

Requirements

• Experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• Proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• Ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• Able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

Responsibilities

• Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need.
• On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed